Privacy Policy

§ 01

Who this policy covers

Scoped is built for tradespeople — plumbers, electricians, builders, and similar trades — to record a voice note on site, have it turned into a structured quote, and send it to a customer as a PDF. This policy covers two groups differently:

• You, the account holder — the tradesperson who downloads Scoped, creates an account, and uses it to run quotes. Most of this policy is about you.
• Your customers — the people you create quotes for. You enter their name and contact details into the app; they don’t sign up for Scoped themselves. Section 3 explains our role for their data specifically.

This policy is published by FT Logic Limited (company number 17281798), trading as Scoped.

§ 02

Information we collect

We only collect what the app needs to turn your voice notes into quotes and get them to your customers.

Account information

Your email address and password, or — if you choose to sign in that way instead — your name and email address from Google or Apple. Passwords are never visible to us; they’re handled by our authentication provider.

Business profile

Business name, trade type, address, phone, email, website, VAT number, and logo, all entered by you in onboarding or Settings. Also your default tax rate, and the names and day rates of any staff members or materials you add to speed up quoting.

Voice recordings and transcripts

The audio you record describing a job is uploaded and sent for transcription, then the resulting text is used to draft your quote’s line items. Both the audio file and its transcript are kept as part of that job’s record — see Section 7 for how long.

Photos

Site photos you choose to attach to a job, optionally included in the quote PDF you send.

Quote and customer records

Customer name, contact details, and address; line items, quantities, prices, tax, and totals; and the status you mark a quote as (sent, viewed, accepted, declined). There’s no tracking pixel or read-receipt on sent quotes — every status is set manually by you when a customer responds off-app.

Payment and subscription information

Subscriptions are handled entirely by the Google Play Store or Apple App Store, using whatever card or payment method you already have on file with them — we never see or store your card details at all. We use RevenueCat to manage subscription status across both stores, and keep only your subscription status and RevenueCat’s own reference IDs, so we know what plan you’re on.

Xero data (optional)

If you choose to connect your Xero account in Settings, the quote and customer data on any quote you push is sent to your own connected Xero organisation to create a draft invoice there. This only happens for quotes you explicitly push, and only to the Xero account you connect.

We don’t use any advertising or analytics tracking SDKs in the app, and we don’t collect your location.

§ 03

If you’re a tradesperson’s customer

If a tradesperson has entered your details into Scoped to send you a quote, you’re not a Scoped account holder, and this is the relationship that applies to you: the tradesperson is responsible for your data (what’s often called the “data controller”), and Scoped simply provides the infrastructure they use to store it and generate your quote (acting as a “data processor” on their behalf). If you have questions about your information, or want it corrected or deleted, the tradesperson who sent you the quote is the right person to ask — we act on their instructions for that data.

If the tradesperson sends you a link to view your quote online, that page lets you accept it, decline it or ask for changes. When you do, we record what you chose, the name and any note or preferred dates you typed, and when you did it, and pass these to the tradesperson. We also record when the quote link is opened, so the tradesperson knows you’ve seen it. This is kept with the quote for as long as the tradesperson keeps it, on the same basis as above. The quote page doesn’t use cookies or advertising tracking.

§ 04

How we use it

• To transcribe your voice notes and structure them into draft quote line items.
• To generate and let you send branded PDF quotes to your customers.
• To run your account: authentication, storing your business profile and quote history, and enforcing the free-quote allowance or your subscription.
• To process subscription payments and keep your billing status current.
• To contact you about your account — for example, help getting started, or important changes to the service. These aren’t marketing emails, and you can ask us to stop at any time.
• To send notifications to your phone when a customer opens, accepts, declines or asks for changes to a quote, if you allow notifications. You can turn these off in your phone’s settings.
• To fix bugs and keep the service reliable — we don’t use your data to build advertising profiles or sell it to third parties.

§ 05

Who we share it with

We use a small number of specialist providers to run the app, each of whom only receives what they need to do their specific job:

We don’t sell personal information, and we don’t share it with anyone for their own marketing purposes.

§ 06

Where data is stored

Your data is hosted in the United Kingdom (London). OpenAI and RevenueCat, who we share limited data with as described above, are US-based companies and process data under their own applicable safeguards. If you connect Xero, pushed quote data is sent to Xero’s own systems under their privacy policy. Where data does leave the UK, it’s only ever the minimum needed for that provider’s specific function.

§ 07

How long we keep it

We keep your account, business profile, and quote data for as long as your account is active, so your quote history and price lists remain available to you. Recordings and transcripts are kept as part of the job they belong to, in the same way.

Deleting an individual quote removes its line items, but the original recording and transcript may be retained as part of the underlying job record. You can delete your account entirely at any time from Settings → Delete account — this permanently removes your business profile, every quote, customer, voice recording and photo, and cancels your subscription if you have one. It can’t be undone, and there’s no recovery period once confirmed.

§ 08

Your rights and choices

Depending on where you live, you may have rights over your personal data, including the right to:

• Access the personal data we hold about you.
• Correct inaccurate data — most of your own profile and quote data you can edit directly in the app.
• Request deletion of your data or account — you can do this yourself in Settings, or contact us.
• Request a copy of your data in a portable format.
• Object to or restrict certain processing.

To exercise any of these, contact us using the details in Section 13. If you’re in the UK and unsatisfied with our response, you can complain to the Information Commissioner’s Office (ICO).

§ 09

Security

Data is encrypted in transit between the app and our servers. Access to each business’s data is restricted at the database level so one account can never see another’s quotes, customers, or files. Access to production systems is limited to what’s needed to operate the service. No method of storage or transmission is 100% secure, but we work to protect your information using industry-standard practices.

§ 10

Children’s privacy

Scoped is a business tool for tradespeople and isn’t directed at, or knowingly used by, children. We don’t knowingly collect personal data from anyone under 16.

§ 11

Cookies and advertising (this website)

This section is about the scoped-app.com website only. The Scoped app itself doesn’t use advertising or analytics tracking.

We advertise Scoped on Facebook and Instagram. To see which of those ads actually work, the website can use the Meta Pixel, a small piece of code from Meta (the company behind Facebook and Instagram). It sets cookies in your browser and tells Meta when you visit a page on this site and when you tap the App Store or Google Play button.

It only runs if you say yes. When you first visit, we ask whether you’re happy for us to use it. If you tap Decline, or don’t answer, the Meta Pixel isn’t loaded and no advertising cookies are set.

If you tap Accept, Meta receives information such as the page you visited, the store button you tapped, which of our ads brought you here, and technical details like your browser, device and IP address. Meta may link this to your Facebook or Instagram account if you have one. We use it to measure our ads and show them to people more likely to find Scoped useful. Meta handles this information under its own privacy policy, and it may be processed outside the UK.

We also note which ad link you arrived from (for example “utm_source=facebook”) and pass it on to the App Store or Google Play when you tap their button, so we can see which ads lead to downloads. This doesn’t use cookies, isn’t linked to you personally and is forgotten when you close the browser tab.

We remember your Accept or Decline choice in your browser so we don’t ask on every page. You can change your cookie choice at any time, or clear your browser’s data for this site.

§ 12

Changes to this policy

We may update this policy as the app changes. If we make a material change to how we handle your data, we’ll highlight it in the app rather than relying on you checking this page. The “last updated” date at the top always reflects the current version.

§ 13

Contact

Questions about this policy or your data: